Privacy Policy

Last Updated: 11/04/24

San Gabriel Transit is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information, particularly in connection with SMS communications. By providing your phone number and opting into our SMS services, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Information: When you sign up for our services or opt into receiving SMS messages, we may collect your phone number, name, email address, and other relevant details.
• Automatically Collected Information: We may also collect certain information automatically, such as your IP address, device type, and browser information, through cookies and other tracking technologies.

How We Use Your Information

We may use your information for the following purposes:
• To send you transactional SMS messages, such as order confirmations or account updates.
• To send you promotional and marketing SMS messages if you have opted in to receive them.
• To improve our services, website, and customer experience.

Consent for SMS Communications

By opting into SMS communications, you give us permission to send you SMS messages. You can opt out of these messages at any time by replying “STOP” to any SMS you receive from us. Standard message and data rates may apply.

If you have consented to receive text messages from, San Gabriel Transit, you may receive text messages related to public paratransit needs. Message and Data rates may apply. Message frequency may vary. You may opt-out at any time by replying STOP.

For assistance, reply with HELP.

How We Share Your Information

We may share your information with:

• Third-Party Service Providers: If we use trusted third-party providers to help us send SMS messages and manage your data. These providers are obligated to protect your information and comply with applicable privacy laws.
• Legal Obligations: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.

NOTE: SMS consent and customer phone numbers will not be shared with any third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights and Choices

• Opting Out of SMS Communications: You can stop receiving SMS messages from us at any time by replying “STOP” to any message or contacting us at 626-258-1310.
• Limiting SMS Communications. You have the right to limit the use and disclosure of sensitive personal information collected about them.
• Review and Correction: You have the right to review and correct any personal information we hold about you. Contact us at [email protected] to exercise this right.
• Requesting Deletion: You can request the deletion of your personal data by contacting us at [email protected].
• Opt-Out. You have the right to opt-out of the sale or sharing of their personal information.
• Non-Discrimination. You have the right to not be discriminated against for exercising your CCPA rights.

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

San Gabriel Transit, Inc.
626-258-1310
[email protected]

Compliance with Laws

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and other regional laws regarding SMS communications. By opting into our SMS services, you acknowledge that you have read and understood this Privacy Policy.